Gold Award

Polymorph Ltd have been awarded a Gold BenchmarQ Award for Customer Satisfaction achieved. This was based on the results of a BenchmarQ Customer Satisfaction survey on randomly selected customers of Polymorph Ltd.

Polymorph Ltd achieved 91% overall for Customer Satisfaction

The BenchmarQ Process

Polymorph Ltd supplied BenchmarQ with a list of their customers. BenchmarQ wrote to those customers explaining that they would be in contact to conduct a telephone survey on behalf of Polymorph Ltd. BenchmarQ telephoned a selection of those customers to conduct a telephone survey. The survey was structured as both a questionnaire and an interview. When each survey was completed, BenchmarQ collated all the data and scored Polymorph Ltd on their Customer Satisfaction achieved.

Results Summary:

• Staff Performance 92.71%
• Service 90.41%
• Overall Satisfaction Achieved 91.46%

Do you have additional comments regarding their staff?

• "Keep it up. We use Polymorph as a benchmark for other providers, they are that good"
• "I find them very responsive and helpful. I do find them a valuable asset"

Would you recommend them to others?

• "I do all the time"
• "I have done and I would do"
• "Thoroughly"

Do you have any additional comments regarding their services and/or products?

"They provided the product that we wanted at the price that we thought was fair. They have responded to our needs in whatever way we have wanted them to, like making changes to the product that we have needed."